Please read Sole Encounters Trekkking Pvt. Ltd. Terms and Conditions carefully prior to trip booking. Trekking or mountaineering in the higher elevations of the Himalayas is one of the most adventurous endeavors which carries the risk of AMS, injuries, or even death.Sole Encounters Trekkking is always concerned about trekkers' comfort, safety, and health while meandering at higher altitudes. We contribute great effort to reduce or control the risk and hazard, but sometimes nature’s curse or fluctuating climate in the Himalayas is beyond our control and we are not responsible for it.
If you are a keen adventure lover and are ready to follow the hereby mentioned terms and conditions, then you are heartily welcome at the Sole Encounters Trekkking Pvt.Ltd office, samakhushi, Kathmandu, Nepal.
1. All package bookings are handled by Sole Encounters Trekkking Pvt. Ltd, an authorized adventure company based in Nepal's capital, Kathmandu.
2. The term "trip" formally refers to walking, sightseeing, treks, tours, mountaineering, expeditions, or holidays in the mystical land of Nepal.
3. Sole Encounters Trekkking faithfully includes all amenities in the package's estimated price.
4. Please go through the itinerary page or trek inclusion/exclusion pages for the details of the cost transparency. The trek cost may vary from one package to another, and some packages don’t include the cost of the following:
Personal travel insurance, medical assistance, and helicopter evacuation.
Visa, passport, and transit point expenses.
Extra meals, entertainment activities, accommodation and transportation costs are not included in the itinerary.
Extra baggage and gratuity
5. For trip confirmation, travelers must pay 15% of the total trip cost up front and remaining amount of the trip cost before 1month arrival date .
6. You can pay the booking confirmation amount either by credit card or wire transfer. Both payment options are subject to additional bank service fees of up to 3-4% on top of the sum.
Payment For Booking:
Name of bank: Nepal Investment Mega Bank Limited (NIMB)
Account Holder: Sole Encounters Trekking Pvt Ltd
Account Number: 13201050041676
Swift Code: NIBLNPKT
Bank Branch: Thamel, Kathmandu
Contact Number: +977 9841713600
Or
Payment for Booking:
Bank Transfer:
Account Name: Sole Encounters Trekkking Pvt. Ltd
Account Number: 0705750798167001
Paying Bank: NIC ASIA Bank Ltd.
Account Type: Local Currency (Nepali.)
Address: Battar,Nuwakot
SWIFT CODE: NICENPKA
Risk and Liabilities:
(Bank service charges related to submitting a deposit are the responsibility of the client)
7. The trip will be booked once the payment is made by the travelers. We will send you the confirmation letter via email and guarantee that you will receive all of the services listed in the itinerary.
8. The final payment must be submitted at the Sole Encounters Trekkking office or at the hotel where you will be staying before the tip departure. Otherwise, you will not be legitimate for the trip and no final documentation will be disclosed before payment.
9. Regarding the trip cancellation, we offer a free trip cancellation service upon submission of a trustable reason before 1 month days of the departure date with adequate evidence and written reasons.
10. If you cancel the trip 35 days prior to the departure date, then a 75% cancellation fee will be levied from the booking amount.
11. An 85% cancellation fee will be levied if you cancel the trip before 30 days of the trip's departure date.
12. The company will be unable to refund the earlier paid (15%) booking fee if you cancel the trek before 15 days of departure.
13. There will be no payment refund if you voluntarily leave or cancel the trip once it has started, but if you are forced to leave due to unforeseen immediate circumstances, then payment can be refunded after proper discretion.
14. We guarantee your safe and successful trip; however, the company reserves the right to cancel the trip if there will be no minimum number of travelers. The company will postpone or manage alternative trips in this condition.
15. If the company cancels the trip due to any unforeseen circumstances which are beyond our control (i.e. natural disaster, flight cancellation, strikes, wars, riots, quarantine, government intervention policy, weather conditions), we will refund after deduction of the minimum operating cost involved.
16. If you want to change your booking date, the booking amendment request must be made 90 days prior to the original trip departure.
17. If trekkers demand to change the departure date prior to 60 days of the final departure, US $ 50.00 per person will be charged as a cancellation fee. The cost of the trip may also be increased if the market price soars higher during the postponed trip date.
18. The policy of our company is that trekkers must have an insurance policy contract if they want to trek with Sole Encounters Trekkking. The policy must feature medical coverage, air ambulance, helicopter evacuation facility/ Trip cancellation , and flight cancellation insurance if possible.
19. Sole Encounters Trekkking and Expedition organizes various adventurous trips, which have a high-risk factor and demand more physical stamina and training. If you can’t accomplish the trek due to your physical inability or sickness, we are not obliged to refund the payment.
20. During the trip, there may be hindrances, obstacles, or circumstances such as political riots, insurgencies, accidents, climate change, or natural disasters. Make sure you are ready to deal with all of these problems.and talk with your travel company
21. The trip route, accommodation and modes of transport may be changed without prior notice due to unforeseen circumstances. It is for your convenience and safety, so I hope you will display flexible human nature in this context.
22. While changing the route, transportation, accommodation, or itinerary due to the above circumstances, we may charge an additional fee or lower the cost as per the total expenses of the entire trek.talk with your travel company.
23. Sole Encounters Trekkking holds all the authority to decline, accept, detain, or retain any member of the trip if we find anyone suspicious or indisciplined. If you want to trek with Sole Encounters Trekkking, you must accept our leadership during the whole trip.
24. Sole Encounters Trekkking has contracted with a network of companies, the government of Nepal, and individuals to assist the travelers during the trip. These third parties are qualified to perform the duties as contracted. We are not liable in the event of loss, damage, or irregularities if the third parties don’t perform their duties properly.
25 Sole Encounters Trekkking is not liable for any law or rule violations committed by travelers in any country.
26. This agreement is governed by the laws of the Government of Nepal. No individual, including employees, representatives, or guides of the company, can alter the terms and conditions.
27. In exceptional circumstances, these terms and conditions may be waived by submitting a written request to the director. Only the director of the company has all the rights to amend them.
28. Travelers must be physically and mentally fit for the trek. It is compulsory to bring health certificates along with proper legal documents for trip approval if asked.
29. Sole Encounters Trekkking is not liable for any additional costs or compensation incurred as a result of a flight being canceled or delayed due to weather or other factors. We can manage alternative arrangements on special requests, which may require additional extra cost. Talk with your travell company.
30. We have displayed authentic, genuine, and accurate information on our official website and brochure. If you notice any errors, incomplete or incorrect information, please notify us as soon as possible.
Please read all the terms and conditions mentioned above before making the bookings. You must abide by these conditions if you fancy trekking in the Himalayas with Sole Encounters Trekkking Pvt. Ltd.
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